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Terms of Service

TERMS and CONDITIONS

These Terms and Conditions were updated as of October 2012. Changes related to Data Transfer Allocation or "Data Caps" are now included.

By purchasing one of the Internet Access and Television/Video Service plans offered by Resolute Partners, L.L.C. (CZee Networks) or one of its subsidiaries ("we" or "us), as end user ("User") you are acknowledging that you have read and accept all of the terms and conditions set forth below
and in any addendum to this agreement (collectively, "Terms and Conditions") , and you are authorizing us to provide network access services ("Services") for the period you agree to when you place an order with us for the Services. PLEASE CAREFULLY READ AND REVIEW THE TERMS AND CONDITIONS BEFORE USING THE SERVICES AND, IF APPLICABLE, ANY EQUIPMENT PROVIDED BY US TO USER IN CONNECTION WITH THE SERVICES ("EQUIPMENT"). BY USING THE SERVICES YOU ARE BECOMING A PARTY TO AND AGREE TO BE BOUND BY THIS AGREEMENT. YOU FURTHERMORE ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN EFFECT AND AS UPDATED BY US FROM TIME TO TIME. IN ADDITION, BY PLACING AN ORDER FOR THE SERVICES, YOU ACKNOWLEDGE THAT WE WILL COMMENCE PROCESSING SUCH ORDER AND WILL INCUR EXPENSES AND OBLIGATIONS IMMEDIATELY. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, YOU MAY NOT USE THE SERVICES OR EQUIPMENT AND YOU SHOULD CANCEL YOUR ORDER. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, WE WILL BE UNDER NO OBLIGATION TO PROVIDE YOU WITH THE SERVICES OR EQUIPMENT. THE TERMS AND CONDITIONS ARE SUBJECT TO REVISION FROM TIME TO TIME AND AT ANY TIME.

INTENDED USE OF SERVICE

Computer Equipment


The service is designed to operate on current, standard computer hardware with network card or Wi-Fi enabled radio antenna in the 801.11g and b range. Our help desk can provide support for most systems with basic connection trouble shooting. Users must consult their user manuals or hardware manufacturer if they experience difficulty with their hardware connecting to our service.


Usage and Usage Restrictions

Services provided by us are for the sole use of User and is not to be shared by multiple users. The service is not for resale of any kind without the prior written consent from us, which consent may be given or withheld at our sole discretion. In the event User attempts to resell any or all of the Services, we may, at our sole discretion, increase the fees associated with the Services or terminate the Services.

User acknowledges and agrees the Services are for personal use and that User will not use the Services in a manner prohibited by any federal or state law or regulation. Transmission of any material in violation of federal or state law or regulation, including, but not limited to any copyrighted material, material protected by a trade secret or material or messages that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable in any manner or nature or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, is prohibited.

User acknowledges there is content on the Internet or otherwise available through the Services which may be offensive, or which may not be in compliance with all local laws, regulations and other rules. We assume no responsibility for and exercise no control over the content contained on the Internet or is otherwise available through the Services. All content accessed or received by the User is used by User at his or her own risk, and we and our employees shall have no liability resulting from the access or use of such content by the User.

The Internet access web portal through which Services are provided contains material which is derived in whole or in part from material supplied by us and other sources that is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way any material from this site including code and software. You may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.

In the interest of maintaining network performance for all users, you are prohibited from sending or receiving unreasonably large email attachments, causing excessively high volume data transfers or bandwidth consumption, hosting of a web server, internet relay chat server or any other server, and conducting any non-traditional end user activities.

System and Network Security

Users may not attempt to circumvent user authentication or security of any host, network, or account (also known as "cracking"). This includes, but is not limited to, accessing data not intended for User, logging into a server or account User is not expressly authorized to access, or probing the security of other networks. Users may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

Users are prohibited from using any kind of program/script/command, or sending messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet. Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. If we suspect violations of any of the above, we may:

  • Immediately and without prior notice to you terminate your Services
  • Institute legal action
  • Cooperate with law enforcement authorities in bringing legal proceedings against violators.

Users understand there are certain security risks by utilizing wireless 802.11b,g or n networks. We are committed to maintaining a public network for ease of use and make no guarantees or representations regarding the security of our network. We recommend the use of personal firewall software and a VPN client to attach to private networks. As an option, we support routable IP addresses to all connection types to support a corporate VPN. Additional information about personal firewalls, VPN's, and other security precautions can be found on our FAQ website.

User is prohibited from running any servers in conjunction with the Services, including but not limited to, electronic mail, NAT, DHCP and DNS servers. In the event any User attempts to utilize a server on the network, we may, at our sole discretion, increase the fees associated with User’s use of the Services or terminate the Services.

User is prohibited from running programs designed to defeat network inactivity time-outs and maintaining an open SMTP relay is prohibited.

User is prohibited from using any software or device that allows user account to stay logged on while user is not actively using the Services.
 
User is prohibited from uploading or distributing files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or the property of another.

User is prohibited from hacking, breaking the security on any computer network or accessing an account that does not belong to the User. This includes, but is not limited to, unauthorized access to, or use of, data, systems or networks, including any attempt to probe, scan, or test the vulnerability of a system or
network or to breach security or authentication measures without express authorization from us.

User is prohibited from establishing an Ad Hoc Network, i.e. creating network connections that allow other computers to access the Internet through the User’s computer using your authorized account.

User will not use the Services in any manner that interferes with any other customer’s use and enjoyment of the Services.  Extreme and excessive use of available data transfer and bandwidth consumption by one individual constitutes abuse of the system and degrades performance for other users.

DATA TRANSFER ALLOWANCE (Also known as a Data Cap).

To provide a positive experience for all our users, CZee Networks (the provider) has established a fixed data transfer threshold for several monthly plans available at select locations. The provider also offers the option of choosing a plan with Unlimited Data Transfer. These unlimited plans will still be subject to the excessive use policy, which allows the provider to warn the offender. The provider reserves the right to cancel the offender’s service if in the opinion of the provider usage is excessive.

DATA TRANSFER ALLOWANCE PLANS are not available in all locations. Effective in October 2012, plans available in some locations will reflect a fixed data transfer allowance for each month which varies by plan with the option to buy additional data transfer capacity at a published rate. Only a very small percentage of the provider’s customers exceed this allowance, so the "Data Cap" plans will not affect the great majority of the provider’s customers. Current users with active plans with different usage terms will not be affected. However, once those plans expire, they will no longer be available for purchase at the locations where the Data Cap plans have been implemented.

 Plan details presented at time of purchase at each site clearly define which plans are subject to the fixed Data Transfer Allowance and the Data Transfer Allowance will be included in the plan description.

Data usage (both download and upload) related to a user account and active plan will be tracked. Current usage summary will be displayed on user’s personal ACCOUNT INFORMATION pages in the CZee Networks Portal. Users can monitor usage online via their USAGE page.

When usage reaches 80% of the Data Transfer Allowance the provider will send an email alert to the email account used when the user purchased the plan. Users then have the option to purchase more data transfer capacity at rates listed in the Provider’s Portal.

IMPORTANT NOTE:  Data Transfer capacity does not carry over from month to month with monthly billing plans and additional transfer capacity purchased will expire at the end of the 30 day period in which it was purchased. In all cases, Data Transfer capacity expires when your active plan expires. For example: If you have a basic 30 Day Plan (30 days only) and you have exceeded your allowance before you reach 30 days, you will need to purchase additional Data Transfer capacity in order to access the Internet. When your 30 day plan expires the unused data capacity you purchased does not carry over to new plans. If you have a Monthly Plan (with automatic monthly billing periods) and you exceed the monthly allowance before the next billing period, you will not be able to access the Internet until you purchase more Data Transfer capacity. Data capacity does NOT carry over to the next billing period and you will begin the next period with your plan’s regular monthly data transfer allowance.

Monitoring the Services

Privacy
We are under no obligation to monitor the Services, but we may do so from time to time, and, if we do so, we may disclose information regarding User's identity or use of the Services at our sole discretion in order to satisfy any applicable laws, regulations, or governmental requests, or any law enforcement investigation, or in order to operate and deliver the Services in an effective manner, or to otherwise protect us and our users. Except for the foregoing, no other attempts are made to identify individual users or their usage habits, and raw data logs are not used for any other purposes.

IP Addresses
IP addresses are normally assigned on a dynamic basis, and there is little or no assurance that the User will be assigned the same (or even a similar) IP address between sessions.

Billing
User agrees to pay all charges to User's account, including recurring fees, applicable taxes and charges to recover taxes paid, in accordance with billing terms in effect at the time the fee or charge becomes payable. User agrees to provide us with accurate and complete billing information, including User's legal name, address, telephone number and credit card information. User agrees to report to us all changes to this information within thirty (30) days of any change, including any change in the expiration date of User's credit card. The recurring fee is due and payable in advance of the respective billing period for which the User has purchased Services, with the first payment due and payable on the activation date of the Services. User agrees to pay a fee for processing rejected credit cards. Activation and usage fees are non-refundable. The initial payment may include non-recurring installation charges including, but not limited to equipment and activation fees. Delinquent accounts are subject to immediate termination or suspension of Services at the sole discretion of us. If payment is not received by us within fifteen (15) days from the date payment is due, User's account is considered delinquent and User will be subject to a late payment fee of 1.5% per month of the outstanding balance on User's account or $15 dollars, whichever is greater (but in no event shall any charge levied on you exceed the maximum rate permitted by law). User is also responsible for all attorney and collection fees arising from our efforts to collect any unpaid balance.

12 MONTH ANNUAL SUBSCRIPTION PLAN - Not available in all locations
The Monthly Subscription Plan requires a 12 month annual commitment. Your commitment will end 12 months from time of purchase. Your credit card will automatically be billed each month during the subscription period. Under no circumstances can a customer terminate a subscription by canceling the credit card used for automatic billing, or by failing to update card information or card expiration date. CANCELLATION TERMS: Members of the military may cancel the 12 Month Subscription Plan without penalty in the case of involuntary transfer or involuntary temporary duty (TDY) for periods of 30 days or more. If a customer presents Permanent Change of Station (PCS) orders or TDY orders prior to expiration of their annual agreement the provider will cancel the Plan and discontinue automatic monthly charges to the customer. For example, if you cancel in May you will not receive a June bill. To cancel your plan you must present a copy of Permanent Change of Station (PCS) orders or TDY orders prior to expiration of your annual agreement via fax to 860-628-3680 or mail to RESOLUTE Partners CZee Wi-Fi., 37 West Center St. Suite 301, Southington, CT. 06489. Upon receipt of your request and copy of your orders, automatic monthly charges will be discontinued effective the next billing period.

ALL PRICES ARE SUBJECT TO CHANGE

Reconnect Fee If the Services are terminated due to non-payment and/or breach of the Terms and Conditions, User agrees to pay a reconnection fee if Services are reactivated.

Disclaimer of Liability WE MAY PROVIDE WEB LINKS TO AND POINTERS TO INTERNET SITES MAINTAINED BY THIRD PARTIES. WE DO NOT OPERATE OR CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS OR SERVICES ON THESE THIRD-PARTY SITES. THE MATERIALS IN THE INTERNET ACCESS WEB PORTAL, ANY RELATED SITES AND THE THIRD-PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVER THAT MAKES IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE OR IN THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE. YOU AND YOU ALONE ASSUME THE ENTIRE COST OF ALL NECESSARY MAINTENANCE, REPAIR, OR CORRECTION THAT RESULTS FROM YOUR USE OF SUCH THIRD-PARTY SITES. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARENOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER.

THE SERVICES PROVIDED BY US ARE PROVIDED "AS IS". WE MAKE NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR ANY WARRANTY REGARDING THE RELIABILITY OR SUITABILITY FOR A PARTICULAR PURPOSE OF THE SERVICES. USER UNDERSTANDS AND ACKNOWLEDGES THAT WE EXERCISE NO CONTROL OVER THE NATURE, CONTENT OR RELIABILITY OF THE INFORMATION AND/OR DATA PASSING THROUGH OUR NETWORK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR AGENTS CONTRACTORS, EMPLOYEES OR REPRESENTATIVES SHALL CREATE A WARRANTY, AND USER MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. WE MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, REGARDING THE QUALITY, ACCURACY OR VALIDITY OF THE INFORMATION AND/OR DATA RESIDING ON OR PASSING THROUGH ANY NETWORK. USE OF ANY INFORMATION AND/OR DATA OBTAINED FROM OR THROUGH SERVICES PROVIDED BY US WILL BE AT USER’S OWN RISK. USER ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR ANY ERRORS OR INTERRUPTION IN THE INSTALLATION PROCESS OR IN PROVIDING THE SERVICES, WHETHER WITHIN OR OUTSIDE THE CONTROL OF US. UNDER NO CIRCUMSTANCES SHALL THE USER HOLD US OR ANY OF OUR AGENTS, CONTRACTORS, EMPLOYEES OR REPRESENTATIVES RESPONSIBLE FOR ANY FORM OF DAMAGES OR LOSSES (INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES) SUFFERED FROM, BUT NOT LIMITED TO, ERRORS, DELAYS, LOSS OF INFORMATION, DELAYS IN THE INSTALLATION OR PROVISIONING PROCESS, OR INTERRUPTIONS IN THE SERVICES CAUSED BY USER, US OR A THIRD PARTY"S NEGLIGENCE, FAULT, MISCONDUCT OR FAILURE TO PERFORM. USER UNDERSTANDS THAT TELECOMMUNICATION AND/OR NETWORK ACCESS SERVICES MAY BE TEMPORARILY UNAVAILABLE FOR SCHEDULED OR UNSCHEDULED MAINTENANCE AND FOR OTHER REASONS WITHIN AND OUTSIDE OF THE DIRECT CONTROL OF US. UNDER NO CIRCUMSTANCES DO ANY SUCH ERRORS, DELAYS, INTERRUPTIONS IN SERVICES OR LOSS OF INFORMATION NULLIFY OR MODIFY THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO REFUSE OR TERMINATE SERVICES TO A USER AT ANY TIME WITHOUT CAUSE. THE INTERNET CONTAINS UNEDITED MATERIALS, WHICH MAY BE SEXUALLY EXPLICIT, OR MAY BE OFFENSIVE TO YOU OR OTHERS ACCESSING THE SERVICES. WE HAVE NO CONTROL OVER SUCH MATERIALS AND ACCEPT NO RESPONSIBILITY FOR SUCH MATERIALS. IF YOU ARE DISSATISFIED WITH ANY SERVICE OR MATERIAL OR TERM OR CONDITION, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

User Complaint Resolution
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, User should contact us at the address and phone number listed on our website.

Additional Terms and Conditions
We may, from time to time, send e-mail messages or other forms of communication to User containing advertisements, promotions, etc. which may be offered by third parties. We make no representation or warranty with respect to the content of any such third party communications or goods or services which may be obtained in response to such communications, and User agrees that we shall not have any liability with respect thereto, nor shall any such messages amend the Terms and Conditions unless specifically agreed to in writing by us. Additionally, our web site may contain links to Web sites operated by parties other than us. Such links are provided for your convenience only. We do not control such Web sites and is not responsible for their contents. Our inclusion of links to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

Entire Agreement
The Services Order Confirmation and Acknowledgement Terms and Conditions and the Terms and Conditions contain the entire agreement and understanding concerning the Services and supersede all prior negotiations, proposed agreements, and all other agreements, whether electronic, written or oral. The Terms and Conditions may be modified at any time by us and the latest version of the Terms and Conditions may be found on our FAQ website. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative hearings based upon or relating to the Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Assignment and Successors in Interest
All of the Terms and Conditions shall be binding upon, inure to the benefit of, and be enforceable by the respective successors and assigns of the parties. Except as specifically stated herein, neither these Terms and Conditions nor any of the rights, interests or obligations of User shall be assigned or delegated without the prior written consent of us. Any unauthorized assignment or delegation shall be null and void.

INACTIVITY LOG-OFF

Your Wi-Fi connection will be automatically terminated if there is no wireless network activity for 60 minutes.

TERMS AND CONDITIONS SPECIFIC TO VIDEO SERVICES

PROPERTY ACCESS, FACILTIES AND EXISTING SYSTEM

The "Property" shall mean the Customer location identified in the order form submitted by Customer. Customer shall provide us with such facilities and access at the Property as may be necessary to carry out its obligations under this Agreement.

INTENDED USE OF VIDEO SERVICES

Customer shall not resell, retransmit or rebroadcast any Video Programming Services and shall employ its best efforts to ensure that: (a) Programming Services are not received other than at those Units that are authorized under this Agreement; (b) No modifications, additions, deletions, advertising insertions, or other alterations of any sort whatsoever are made to any of the Programming Services; and (c) Programming Services are not viewed in any areas at the Property that are generally accessible to the commercial public, such as but not limited to restaurants, theaters and pubs. Notwithstanding the above, Customer may elect to distribute Programming Services to a television set and/or desktop computer in the Units via a traditional cable platform (fiber/coax or HFC) and/or a data network; provided that Customer implements reasonable and customary security measures to ensure that any video feed distributed over a data network is not copied, retransmitted outside the Customer’s LAN, accessible from outside the Customer’s LAN, intercepted, or otherwise distributed to locations other than the authorized Units.

In addition to complying with any manufacturer’s restriction on use, Customer shall not and shall ensure that none of its employees, students, residents, contractors and/or visitors to the Property: use any devices that cause frequency interference; move alter or change any Equipment; connect, directly or indirectly, additional television sets or other devices to the Equipment; or authorize or permit any person to engage in any of the foregoing acts. Any tampering or other unauthorized modifications to the integrated receiver decoder access card are strictly prohibited.

Channel Lineup

Channel Lineup may vary from location to location. We shall provide the Channel Lineup listing indicating channels available at designated Units on the Property. We reserve the right to make changes in location Channel Lineups from time to time.

 

Comprehensive Warranty Coverage

We will provide all labor, materials and replacement parts necessary to keep the network in satisfactory working condition. Manufacturer’s parts or equivalent parts of equal or better quality will be used, provided that any replacement parts may be new or refurbished.

 

Cable Modems
Cable modems are the property of CZee Networks. Cable modem rental may be included in the monthly cost of the service. See specific location plan for details and pricing. CZee Networks will replace a modem that has failed due to material, component or manufacturing defect. Customers will be liable for loss or damage to cable modems. Upon termination of service, a $90 replacement fee will be charged to the customer’s account for a lost, stolen or damaged cable modem.

Preventive Maintenance
We will perform signal level testing on the Equipment and Existing System (collectively the "CATV System") annually. Based on this analysis, we will balance the CATV System to achieve design parameters.