HELP. And Frequently
Asked Questions
What is CZee? What services does CZee
Networks provide?
CZee Networks is a service available to military service members
providing access to the Internet for laptop and mobile device users, and use of
PCs for web access, gaming and printing. In some locations, laptop Wi-Fi users
can print to CZee CyberZone
printers.
NOTE: A data transfer allowance is now
in effect in several locations. See Q&A below to learn how the data
allowance works.
How do I connect?
Wi-Fi Networks
Most of our
locations provide access through Wi-Fi access points. Follow steps below to
connect.
1. Enable your hardware How does the service work? My NAT is set to strict? Where can you find CZee these services? Where can I use my account? How do I purchase
services? What does it cost? Can I pay with cash? Why aren’t Internet
services free? Most military
installations do provide free access to the Internet at libraries or community
and recreation centers through MWR or Air Force Services. Are there any limitations on how much
data I can download or upload? Effective in October 2012, plans
available in some locations will now have a fixed 30 GB data transfer allowance
per month with the option to buy additional data transfer capacity. Only a very
small percentage of our customers come close to exceeding this allowance, so
the new plans will not affect the great majority of our customers. Please see the plan descriptions for
plans offered at your specific location to see those which include the 30 GB
data allowance. How will the 30 GB data allowance
plans work? When your usage reaches 80% of the 30
GB allowance (or 24 GB) we will send an email alert to the email account you
used when you purchased your plan. You then have the option to purchase more
data transfer capacity at $5 for each additional 10 GB. To
buy more, login to your ACCOUNT INFORMATION pages. IMPORTANT NOTE: Data Transfer
capacity does not carry over from month to month with monthly billing plans and
additional transfer capacity purchased will expire at the end of the 30 day
period in which it was purchased. In all cases, Data Transfer capacity expires
when your active plan expires. For example: If you have a basic 30 Day Plan (30
days only) and you have used over 30 GB before you reach 30 days and your plan
expires, you will need to purchase additional Data Transfer capacity in
order to access the Internet. When your 30 day plan expires the unused data
capacity you purchased does not carry over to new plans. If you have a Monthly
Plan (with automatic monthly billing periods) and you exceed the monthly
allowance before the next billing period, you will not be able to access the
Internet until you purchase more Data Transfer capacity. Data capacity does NOT
carry over to the next billing period and you will begin the next period with a
30 GB allowance. Users are encouraged to monitor their
usage and plan additional data purchases carefully. To buy more data transfer capacity
first you will need to ADD FUNDS to your account. Go to the ADD FUNDS tab in CZee Networks portal and add funds needed to purchase your
extra data at $5 for 10 GB. Follow the on-screen steps and log out. When you next
login, your new data allowance will be displayed on your ACCOUNT INFORMATION
pages. For help adding more data capacity to
your plan please contact Customer Support toll free at 866-368-1338. Can I use my smart phone
or other device? How many devices can I
connect to my Wi-Fi or wired connection at one time? How can I use more
than 1 device at a time? Does CZee
filter or block any websites? Do I have to log in every
time I want to use the service? How do I create a
password? What if I forget my password or temporary access code? What if I don’t know how
long I will be at my duty station? How do I cancel service if I move, deploy,
transfer or I am discharged? Can I use CyberZone PCs with my Wi-Fi account? How do I print from my
laptop using my Wi-Fi account? How do I buy Wi-Fi printing? If I have technical or
billing questions or need other help who do I contact? Fort Hunter Liggett
Customers
Make sure your laptop or device is Wi-Fi enabled and is equipped with a
standard Internet browser such as IE or Firefox.
Using your wireless connection utility, verify you
have acceptable signal strength. Select SSID: CZeeWiFi
and activate the connection.
If you have configured your device correctly you will
be redirected to our customer portal.
From the customer portal you can see the range of
plans we offer and select the one that best meets your needs. Pay for your plan
with VISA or MasterCard. Remember and protect any access codes, IDs and
Passwords you use to set up your account.
Some of our barracks and dorm locations may have wired network
connections to the Internet. Check to see if you can connect to the CZee Customer Portal. A CZee
Networks plan will allow access through both wired and Wi-Fi connections.
Follow steps below to connect.
Confirm your device is configured to allow a wired connection to the Internet.
Using an Ethernet cable, connect your laptop or other device to the wall jack or
available data port.
If you have configured your device for Ethernet access
you will be redirected to our customer portal.
Customers
can purchase from a wide selection of plans and packages. Wi-Fi and Wired
Internet access is purchased in convenient time increments such as 1 hour, 1
day, 1 week or 30 days. Other options include annual plans with monthly credit
card billing. CZee CyberZone
PC usage is paid for at a per minute rate. Customers
add funds to their account and as service is used the account balance is
reduced. Depending on the type of plan purchased, options allow Wi-Fi
users to purchase PC time and printing by adding these consumable items to
their plan. Check the CZee splash screens for
specific plans, options and pricing.
Currently we cannot open ports to devices in the CZee network.
CZee Networks services are available on most major Army garrisons and
many Air Force Bases. Service is also available on some Marine Corps and Navy
installations. Working with the EXCHANGE, CZee
networks is expanding coverage, adding more barracks and dorm locations to make
Internet access more convenient. A CZee Wi-Fi account
can be used wherever there is a CZee Network
connection - either Wi-Fi, wired or public area Hot Spot. The CZee website, www.czee.net has a list of
installations where service is available.
You can pay for CZee services through the online
customer portal available at each service location using major credit
cards. Fees for Wi-Fi and Internet access range from $3.50 per hour to
$35 per month. For CyberZone PCs, the rates are as
low as $.15 per minute. Even less with volume discounts.
For CZee CyberZone computer
access, customers can pay with a credit card or cash where bill acceptors are
available.
CZee services are provided under contract agreements with the
EXCHANGE, MWR or directly with an Installation. CZee
Networks invests in the communications circuits, network infrastructure,
hardware, game software, maintenance and support of the service. No taxpayer
funds are used. CZee pays a fee for the
privilege of providing services. A percentage of that fee is then redirected
back to fund morale, welfare and recreation programs
Many plans have no
fixed limit on the amount of data users can transfer (up and down). For those
plans, CZee Networks has a policy that states users
will not use or abuse the network in a manner that limits the enjoyment of
other users. To track usage and potential abusers, we have a 30 GB per month
data threshold. We track and monitor data usage to identify those who exceed
that threshold. If after a warning, abusers continue to exceed the threshold we
reserve the right to cancel the account. CZee
Networks will offer new plans with the option to purchase additional data
transfer capacity.
Data usage (both
download and upload) related to your account and your active plan will be
tracked. Your current usage summary will be displayed on your personal
ACCOUNT INFORMATION pages in the CZee Networks
Portal. You can monitor your own data use from there.
Most
Wi-Fi enabled devices that can display a browser should be able to access the
service. You will need the browser to view the customer portal purchase and
login screen. Using CZee Wi-Fi with smart phones will
give you a better connection to the Internet and the data you transfer may not
be charged to your phone’s data plan. (Check your cellular contract for
details.)
Today, CZee plans include authorization for one device at a time
to connect as long as the user logs in using their User ID and password. You
may use the same credentials to connect with other devices such as smart
phones, as long as you use only one device at a time. The option to connect multiple
devices at the same time will be available soon.
CZee does not filter or block websites where service is offered in
private areas such as dorm rooms. However, in public areas such as EXCHANGE
food courts, recreation centers and coffee shops, CZee
does filter adult content, gambling sites and peer to peer sharing which are
inappropriate for public areas
Yes.
Users must login and log out of each session. The system will automatically log
users off after a 1 hour period of inactivity.
When
purchasing the service, users are given an access code to gain access. Once
logged in users create their own password and secret question on the user
account management screen. If you forget your password, you must call customer
support and ask that it be reset.
We offer
a wide selection of plans that should meet just about every need. From pay-as-you-go to annual plans. Because we have service
available at many installations, there is a very good chance you will find CZee access at your new assignment and you can continue
your service. If you are deploying, transferring or being discharged we can
cancel your service and end recurring billing. All we need is a fax copy of
your orders. There is no cancellation or early termination fee. Fax your
orders to 860-628-3680.
The CZee CyberZone PCs and Internet
service all run on the same integrated network. Some plans are available that
allow access to both using the same account. All Wi-Fi plans give customers the
option of purchasing PC time and printing and using the same login credentials
anywhere.
Printing
from your laptop is easy. First check your account management screen to make
sure you have enough pages in your printing consumable. You will need to
install our generic printer driver on your laptop following the on-screen
instructions. Next select the nearest printer and print your page(s). A pdf version of your job will print to the printer you
selected. To protect your privacy do not print to an unattended printer.
Customers
can contact our support team at contact@resolutepartners.com,
or call our help desk at 866-277-1338.
If you are stationed at Fort Hunter Liggett, and you
are a permanent party housing unit resident, and you need help or wish to
purchase TV or cable Internet service please call 866-368-1122.